Returns & Refund Policy

PRODIGY OFFICE FURNITURE – RETURNS & REFUNDS

Shop with Confidence – 30 Day Return Window

At Prodigy Office Furniture, your satisfaction is important to us. If you're not entirely happy with your purchase—whether you’ve had a change of mind or for any other reason—you can return your item within 30 days of receiving your order, provided it is in its original, unopened packaging (certain exclusions apply).

Note: Each order is treated individually.
Please note: Returns are not accepted on Made-To-Order (MTO) or customised items.

Change of Mind Returns

We strongly recommend reviewing all product specifications, dimensions, and descriptions prior to purchase to ensure your selection meets your needs. If you do change your mind, we accept returns of eligible products within 30 days, in original, unopened packaging.

Your Rights Under Australian Consumer Law

All products sold in Australia are protected by consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL). These entitle you to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if they fail to meet acceptable quality standards and the failure is not major.

The nine consumer guarantees include:

  • Acceptable quality
  • Suitability for intended purpose
  • Match with product description
  • Match with any sample or demo model shown
  • Honouring of express warranties
  • Availability of spare parts and repair services within a reasonable period
  • Clear ownership (title) of the goods
  • Right to undisturbed possession
  • Goods free from undisclosed securities

These consumer rights apply in addition to any warranty offered by Prodigy Office Furniture or any extended warranties purchased.

For more information, visit: www.consumerlaw.gov.au

Returns Process

Once we receive your return, our team will inspect the item and notify you of the outcome.
If approved, a store credit will be issued.

We recommend using a trackable shipping service when returning your item.

Order Cancellations

We do not accept cancellations due to changes of mind, incorrect orders, or altered customer requirements.

Cancellations are only permitted with written approval from Prodigy Office Furniture. Approved cancellations will incur a minimum $50 fee to cover administrative costs and potential loss of sale. We do not provide refunds due to supply delays, shipping delays, or customer-requested cancellations for any reason.

All cancellation requests must be emailed to info@prodigyfurniture.com.au.

Damage During Customer Pick-Up

All products are thoroughly inspected before pick-up. Once goods leave our warehouse, it becomes the customer’s responsibility to ensure safe transportation. Prodigy Office Furniture is not liable for any damage incurred during transit from customer collection.

Damage in Transit – Home or Business Delivery

If your order arrives damaged, please notify us within 2 business days. Kindly email photos of the damage along with your order details to info@prodigyfurniture.com.au. We will arrange for a replacement to be sent out as quickly as possible.

Restocking Fees & Freight Costs

For eligible returns, a 25% restocking fee will apply. Additionally, any initial shipping costs incurred by Prodigy Office Furniture (including for items marked with free delivery) will be deducted from the refund amount.

Important Note:

Returns are only accepted within 30 days of receiving your order. Please ensure returned goods are shipped using a trackable service. Once received and assessed, any applicable refund will be processed back to your original payment method within 2–10 business days.